Privacy Policy

This policy sets out what this site collects when you send a request, why each field is on the form, and who your details reach. It is short on purpose.

What the request form collects

The form asks for your name, your phone number, your email address, the address of the property, its city and state, its ZIP code, and a description of what you are dealing with. It also asks up to six multiple choice questions: what you are dealing with, where in the house it is, how the water got in as far as you can tell, whether water has got into that space before, what is in the space that got wet, and what made you look into it now. Your name, a valid US phone number, your email address, the property address and the ZIP code are all required. The city, the state, the description and the questions are optional and the form will send without them.

The form also carries one hidden field that a person never sees and never fills in. If it comes back filled in, the submission is treated as automated spam and discarded.

Why each required field is required

Your name and phone number are how the contractor we introduce reaches you. Your email address is so that what you are told can be put in writing rather than only said out loud, and because a mistyped phone number with no email behind it is a request nobody can answer. The ZIP code decides which contractors cover you, since matching is done by location, and without it a request cannot be routed to anybody and would simply sit. The property address is the subject of the request and is dealt with separately below.

The property address, and how it is handled

The address is used for one thing: matching the job to a contractor by property rather than by person. A ZIP code says who can reach you. The address says which building, and around here that changes the work, because the age of the house, what the foundation is built of, which way the lot falls and where the yard drains go all decide what has to happen and in what order.

It is held, shared and deleted on exactly the same terms as everything else described here, and it is never written into our logs. Our diagnostic records note only whether an address was supplied, never what it was. A street line together with a ZIP code identifies a household, and a partial address in a log is not a redacted address, only a slower one.

What we do not ask you for

We do not ask for health information and you should not send any. Mold is frequently discussed in health terms and this is a building services site: what is useful to a contractor is what the building is doing, not what anybody in it is feeling. We also do not ask for your flood insurance policy, your claims history or anything about a sale you may be planning. If you choose to mention any of it in the message box, it is handled the same way as the rest of your message and is not sought out.

Your answers to the questions

The multiple choice answers are sent on with your request as readable text, so that whoever picks it up has already read what you said rather than asking you to repeat it. They describe the property and the problem and nothing else.

Where you arrived from

When you first land on this site, your browser records how you got here: the utm source, medium, campaign, content and term values carried on the link, the referring website, the page you landed on, and any advertising click id in the address. It is the first of those we keep rather than the most recent, so that a later click inside the site does not overwrite the real source. It is held in your browser's session storage for the length of your visit, is sent with your request if you send one, and is discarded if you do not. It tells us which of our own pages actually help people and it contains nothing about you personally.

Who your details go to

Your request is sent to GoHighLevel, a customer relationship management system operated on our behalf, where it becomes a contact record with your message attached and the site it came from recorded against it. That is the only route a request takes. There is no second delivery path, no email fallback and no third party lead exchange. If that system will not accept your request, the page tells you so at the time rather than thanking you for something that did not arrive.

From there your details go to the local contractor or contractors we introduce for the work. More than one company is normal here and it is the point of the arrangement rather than an accident of it: New York Labor Law forbids a single licensee from carrying out both the mold assessment and the mold remediation on the same property, so the assessment and the removal are two separate engagements with two separate firms, and any plumbing, drainage or reinstatement work is a third. Where that is the case your details go to each of them, because the sequence of the work needs it. We do not sell your details, we do not trade them, and we do not add you to mailing lists that have nothing to do with your request.

If you rent, or do not own the building

Most homes here are owner occupied, but not all of them, and plenty of the people who send this form do not own the wall the damp is on. We do not contact your landlord, your managing agent or your board about you. If you want the written finding addressed to them, or copied to them, you ask for that and we arrange it. Nothing goes to them on our initiative.

Analytics and cookies

This site is built as flat pages. It runs no analytics product, sets no advertising cookies, and carries no third party measurement tags of any kind. The only thing stored in your browser is the arrival information described above, in session storage, which your browser clears when you close the tab. Web fonts are loaded from Google Fonts, so your browser makes a request to Google's font servers when a page opens, and ordinary web server logs record requests in the usual way. If a measurement tag is ever added to this site, this section is updated in the same change.

How long it is kept

A request is kept for as long as it is useful to the job you asked about and to any follow up arising from it, and is then deleted from our system. Ask for it to be deleted sooner and it will be. A contractor you were introduced to keeps their own record under their own terms, and deleting ours does not delete theirs, so ask them directly as well. A mold assessment report is a document with a life of its own: the assessor gives it to you, you may hand it to a buyer, a lender or an insurer, and once you have done that it is out of everybody's hands including ours.

Your choices

You can ask what we hold about you, ask for it to be corrected, or ask for it to be deleted. You can also tell any contractor we introduce that you do not want to be contacted again, and that instruction stands on its own whatever you have told us.

Getting in touch about this policy

Use the request form and say that your message is about privacy. It arrives in the same place and it will be answered.